FAQs

1. Shipping & Delivery
❓ Which countries do you ship to?
✅ We currently ship exclusively to the United States and Canada. Unfortunately, we do not offer international shipping outside these regions.

❓ How long does shipping take?
✅ Our estimated delivery time is 4-14 business days within the U.S. and Canada, depending on your location.

❓ How much does shipping cost?
✅ Standard shipping is free. You can read the exact conditions here: https://www.allpetsdream.com/policies/shipping-policy

2. Orders & Payments
❓ What payment methods do you accept?
✅ We prefer PayPal payment - safe, simple and fast.

❓ Can I modify or cancel my order after placing it?
✅ We process orders quickly, so please contact us within 24 hours if you need to make changes. Once an order is shipped, modifications are not possible.

❓ Will I receive a confirmation email after placing my order?
✅ Yes! You will receive an order confirmation email right after placing your order, and another email when your order is shipped.

3. Returns & Refunds
❓ What is your return policy?
✅ If you are not 100% satisfied with your purchase, you can return it within15 days of delivery for a full refund or exchange. 
You can read the exact conditions here: https://www.allpetsdream.com/policies/refund-policy

❓ Who covers the return shipping costs?
✅ If the item is defective or incorrect, we will cover the return shipping costs. For all other returns, the customer is responsible for shipping. 
You can read the exact conditions here: https://www.allpetsdream.com/policies/refund-policy

❓ How do I initiate a return?
✅ Contact us at allpetsdream@gmail.com with your order number and reason for return, and we’ll guide you through the process.

4. Product Information
❓ Are your products safe for pets?
✅ Absolutely! All products in our shop are made with pet-safe materials and tested for safety and durability. We consider the well-being of pets very important, so in our shop you will find only products that meet this point of view.

❓ How do I choose the right size for my pet?
✅ Each product page includes a detailed size chart. If you're unsure, feel free to contact us, and we’ll be happy to help!

5. Contact & Support
❓ How can I contact customer support?
✅ You can reach us via email at allpetsdream@gmail.com or through our Contact Us page. Our support team responds within 24 hours on business days.

❓ Do you have a physical store?
✅ No, we are an online-only store specializing in high-quality pet products delivered straight to your door.